Customer Support Channels
A 60–Minute Response Time Guarantee
We offer a 60–minute response time warranty for any trouble ticket or email that you send to the customer service team. We’ll speedily answer all general queries and forward right away the matter to our server admins in case additional assistance is needed. If you make use of the Administration Services package, we will complete any of the included server administration services at a time that has been discussed with you earlier.
A Top–Quality Customer Care Service
Our client support staff will be online for you twenty–four–seven if you need assistance working with our Online Control Panel or with any of the apps that we install on your behalf on the dedicated server. What is more if you need help tackling all the regular administration tasks on your dedicated web hosting server, you can check out our Administration Services package, which includes backup hard disk drive space, weekly OS updates, troubleshooting and installation services, server monitoring and rebooting services, etc.
An Intuitive Help Area
We have provided the Online Control Panel with an in–depth knowledge base, which features detailed explanations of its features and functions. Furthermore, we have created detailed video tutorials that will further explain to you how to carry out a specific operation or resolve a regularly experienced problem. The help articles and the video tutorials are easily reachable from every Online Control Panel section via the Help and Videos buttons located in the upper right corner.