If you ever experience a problem with your site and are incapable of dealing with it on your own, ask the hosting company’s support team to help you get the site back online. A prompt resolution would be the perfect scenario, but lots of hosting companies answer within 24 hours or even more, particularly if you are working with a reseller. Even if your problem can be solved without much difficulty, your site may not function correctly or it may not be reachable whatsoever for a longer stretch of time, so you may lose potential customers because it is extremely unlikely that anyone would be willing to revisit a site that’s broken. That being said, you have to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a timely manner. If a web app update does not proceed smoothly or if you delete something accidentally, for instance, the site should be fixed promptly so as to prevent long inaccessibility.