A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It's a very efficient method to receive some info about the hosting services or have some problem resolved since you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange info like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you are able to do something different while the agent examines the issue in question. In addition, you will be able to join a live chat room from any computer that is connected to the web, avoiding the telephone charges that you will need to pay in case you're calling to a different country.
Live Chat Support in Web Hosting
Together with the telephone and ticket support, our company provides live chat support as well. You can contact us every day, which includes weekends and holidays, and we will give you more info about the Linux web hosting that we provide in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for entirely tech issues you'll need to open a trouble ticket to our tech support team, as such issues require additional time to be taken care of, you may still contact us on the live chat for some tech details. For example, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you time and effort. Even if our telephone lines are already off for the day, you can talk to a live person.