A ticketing system is the most popular means of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to tackle an issue that takes some time to investigate or that has to be escalated to a server admin. In this way, all comments contributed by either party will be kept in one and the same place in case somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to carry out a certain procedure or to touch base with the hosting company’s help desk team. In case you’d like to administer a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. On top of that, it may take a substantial period of time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our Linux web hosting is not separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any given moment with just several mouse clicks, without having to sign out of your hosting account. The ticketing system features a quick-search box, which will help you track the status of virtually any ticket that you have already posted, if required. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to resolve a specific problem even before you actually send a ticket. The response time is no more than 1 hour, so you can receive swift assistance at any given moment and if our client service team suggests that you do something in your account, you can do it instantly without leaving the Control Panel.