The access to the customer and technical support that a web hosting company offers will tell you a lot about the services that they offer too. In case you can use only e-mail messages or tickets, you have most probably found a reseller and not the actual website hosting supplier. If this is the case, you will have to wait for several days in order to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for extra assistance. If the provider provides you with several means of communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. Which means that you'll enjoy well-timed assistance and top quality support since they'll have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it is generally better to be able to contact your web hosting company right away by using your favourite method of communication.
24/7 Customer Support in Web Hosting
The customer and technical support services for all of our web hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an email message. If you currently have an account, you're able to open a support ticket on top of the other three options for contact. You can choose the best way to contact us based on what your location is or what kind of hardware you are using. We can easily assist you for more or less any webhosting-related query that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max reply time will never exceed 60 minutes.