Although the hosting service supplied by the different companies seems the same, every provider has a personalized platform with its own tweaks and different ways to do given tasks. In such a case, an extensive knowledge base would be exceptionally helpful both for people with no practical experience and for technically practiced individuals who will at some point find out how particular procedures are executed, but will waste some time in the meantime. The objective of such a knowledge base is to make the service quick and simple to use, saving users both time and energy. The outcome is happier customers, as they can easily find the information they need, and considerably less work for the tech support team members, because typically most of the inquiries and difficulties that clients have got are already enumerated in the knowledge base. On the condition that the articles are competently written and cover more topics, you’ll be able to discover more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Web Hosting
If you have purchased your very first web hosting account from our company or have migrated your website over to us, you’ll become familiar with our services and our created-developed Hepsia hosting Control Panel in no time thanks to the fact that we have compiled a detailed online knowledge base where you can find all the information that you will ever need – both general info in regards to the service as a whole and more specific info about the different features that you can use and the obstacles that you may face. The articles are located in 2 places. The entire article archive can be accessed through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in each and every section of the Control Panel too. You can become aware of how to do practically everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles offer exhaustive guides, so you won’t ever get confused on account of an ambiguous text. Needless to say, if you confront a more specific problem and you can’t find a solution in our knowledge base, you can contact our help desk team 24x7x365.